Everyone loves events, and when you lot get tickets to a concert, play, festival or sporting upshot, you can already feel the anticipation and excitement. Ticketmaster is 1 of the largest and most comprehensive places to go those tickets.
Any time y'all buy tickets to an consequence, yous may wonder what happens if the consequence is canceled or postponed. If you purchase tickets through Ticketmaster, it helps to understand the company’s refund policy and your avenues to pursue a refund. Learn more than nigh these and other elements involved in Ticketmaster’s return policy, which covers both cancellations and postponements.
General Data About Ticketmaster Returns
Ticketmaster has a refund policy that takes care of you lot in the result that your upshot is canceled or postponed. The vast majority of tickets, with a few exceptions, are eligible for refunds through Ticketmaster if the consequence organizers abolish or postpone the ticketed events. The but tickets that aren’t returnable with Ticketmaster are Major League Baseball game (MLB) and Usa Open tickets.
The refund policy at Ticketmaster doesn’t cover your purchase if you decide you don’t desire to go to the outcome. In that case, you’ll need to give away or sell your tickets. Ticketmaster has a marketplace on its site where you can list and sell your tickets without the danger of getting in trouble for scalping.
If y'all’ve bought tickets to an event and the organizers cancel it, Ticketmaster volition automatically refund the cost of your ticket and any convenience fees you were charged. You won’t receive a refund for shipping charges. You can await a refund to the credit carte du jour on which you lot made the buy within 30 days. If you bought tickets directly from a venue’southward box part, you have to go back to the box office to procedure and receive your refund.
The fluid situation that has arisen in the wake of the COVID-xix pandemic has changed the way many organizers approach their events. Ticketmaster has updated its policy to note that it will keep ticket holders informed nigh future cancellations.
What Happens in the Event of a Postponement?
If the organizer of the event for which you bought tickets has postponed or rescheduled it, Ticketmaster’due south return policy is a scrap dissimilar. It’s ultimately up to the organizer to make up one's mind if they’ll provide refunds to those who can’t nourish the outcome at its new engagement, but Ticketmaster will notify you if the event date changes.
If you’re able to attend the event on its new engagement, you don’t need to do anything, and your tickets will remain valid, as they were initially. If you can get a refund, yous’ll see a button to click on your online account that lets you start the refund process. If the organizer doesn’t allow refunds and you can’t attend the effect on the new date, yous’ll have to give away or sell your tickets.
What Well-nigh Fan-to-Fan Tickets and Ticket Transfers?
Ticketmaster’s market that allows fans to sell their tickets to other fans is called Fan-to-Fan. If you’ve bought tickets to an event nether that program, you lot have the same options in the event of cancellations or postponements as the original buyers of the tickets. The same rules for canceled and rescheduled events apply to Fan-to-Fan ticket holders.
If you lot have tickets that another ticket heir-apparent transferred to you through Ticketmaster, you have to transfer the tickets back to the original purchaser when the event is postponed or canceled. The original buyer can then give you a refund for the tickets.
Ticket Upgrades and Special Perks
For some events, Ticketmaster allows y'all to purchase some perks and upgrades to make your experience even more exciting and memorable. Some of these special add-ons include parking passes, lawn chairs for concerts and meet-and-greets. If the event you lot’re attending has been rescheduled or canceled, the same policies that govern your tickets for canceled and postponed events too pertain to the perks that y'all paid for. If you’re able to receive a refund for the tickets, you can likewise become your money back for the add-ons. If you lot choose to attend the event at its new date, you’ll however be able to have advantage of your upgrades at the new event appointment.