Are you frequently getting an mistake that says ‘Tracking Lost’ on Quest 2? Here are some things that might assist.
The ‘Tracking Lost’ mistake often appears on Quest when yous’ve turned the headset on or when it’s adjusting to a new environment, right earlier guardian setup.
Anecdotally, our staff and users online take reported encountering the error quite frequently, but in that location’s no definitive explanation or solution for why it’due south happening and then often.
It’s also worth noting that (once more, anecdotally) the fault is appearing more than frequently equally fourth dimension goes on (and new Quest updates whorl out). It’s non articulate if there is a logical reason for the error or whether it’s only an increasingly common bug (or both).
And then while in that location’southward no fix-all solution, we’ve put together this list of tips and tricks that accept helped us overcome the strange error, ordered from what to endeavour first upward to the terminal resort.
Update: After publishing this piece, we received loads of helpful comments from our readers suggesting solutions that worked for them. Nosotros’ve updated the guide and added those tips in beneath.
Restart Your Quest
Overwhelmingly, we’ve found that restarting your Quest (properly powering off and rebooting, non just putting the headset into standby mode) should, in most cases, resolve the tracking lost mistake. If not, information technology might be something else causing the problems, so read on.
For what it’southward worth – even subsequently messing with the tips beneath, sometimes you might need to restart the headset once again for the following changes to take effect, and so proceed that in mind and go on rebooting where necessary.
Reset Your Guardian
When you’re given the message about tracking being lost, Quest will offer to turn off 6DOF tracking and then that you can keep collaborate with the platform, though only by tilting your easily and head. If you accept, the Guardian will be turned off, just y'all tin can quickly caput back to settings and plough information technology back on, in event resetting it. As with other solutions this can sometimes work, simply it’s not 100%.
Articulate Your Guardian History
Some our readers suggested that a build-up of saved guardians may increment or cause the Tracking Lost error, particularly if you’ve created and saved multiple guardians of the same space.
To articulate you guardian history, head to the settings menu on Quest — nether the guardian section, there’s an option to clear your history. You lot can use the express 3DOF mode, described above, to access this setting while yous’re getting the error.
Clean The Cameras
Tracking is linked to your Quest’south cameras, and many people often forget to clean and take care of the four exterior cameras on the headset. Smudges, scratches and anything else obscuring the cameras can cause tracking problems and potentially crusade the tracking lost error.
Apply microfibre cloths to carefully and thoroughly make clean the four cameras on each corner of the headset. In one case they are all clean, see if the error persists.
Adjust Your Lighting and Tracking Settings
If you’re experiencing this mistake while playing at night or during the day while using lamps or other lighting, you may need to make some adjustments. Brand sure you’re playing in a well-lit expanse and check that the tracking frequency pick in the Quest settings is gear up correctly for your region.
By default, tracking frequency is set to machine, but if you’re having problem then you can manually set it to 50Hz or 60Hz according to what’s used in your region. To go by the tracking lost mistake and adjust the settings, you lot tin continue through to Quest Home without tracking and employ the basic 3DoF mode to become to Settings and brand changes.
Bank check for Reflective Surfaces and IR Signals
The Quest Touch controllers uses infrared lights on the tracking ring, which permit the headset to determine the controller’due south orientation and position. Even so, if at that place are any other devices emitting infrared — such every bit cameras, tv set remotes and many more — in your play area, information technology might be confusing and interrupting the Quest’s tracking system.
Likewise, reflective surfaces and mirrors tin mess with tracking for the same reason. Clear your play surface area of any devices that utilize IR and cover (or move) any mirrors and see if that helps.
Avoid Standby Mode
This is completely anecdotal, but nosotros’ve found that the tracking lost error occurs most frequently when waking the Quest upward from standby mode, as opposed to turning it on from a total shutdown.
In between VR sessions, endeavour turning the headset completely off when not in use and see if that reduces the frequency of the error.
Sometimes the Quest just needs a bit of fourth dimension to get its bearings. While information technology feels like a lifetime in a VR error carte, nosotros’ve establish that if y'all wait thirty-threescore seconds on the tracking lost screen, the Quest ofttimes resolves the error itself and regains tracking. It doesn’t always work, merely sometimes it just needs a bit of time.
Manufacturing plant Reset
If you’re game, you lot could try completely wiping your Quest and reinstalling everything from scratch – but we only recommend this if you have all your saves backed up to the cloud (or manually using SideQuest) and you’re confident that yous tin can get everything dorsum to normal later on you wipe the headset. Hither’south our guide on how to do that.
Contact Back up
If all else fails and the mistake is persistent over a long period, we recommend contacting Oculus Support to inquire about whether y'all might have a faulty unit or if there’south anything else you tin do to resolve the error. You can contact Oculus Support hither.
Have yous encountered the tracking lost fault on Quest? How did you fix it?
Allow us know in the comments beneath.
This article was originally published in December 2021 and was updated in Jan 2022 with added information.