How To Fix Samsung Tv Prime Video Not Working In 2023

Introduction

Samsung TV is one of the most popular TV brands in the world, known for its excellent picture and sound quality. However, many users have reported that they are facing issues while streaming Prime Video on their Samsung TVs. If you are also facing this issue, then you have come to the right place. In this article, we will discuss the possible reasons behind Samsung TV Prime Video not working and how to fix them.

Reasons behind Samsung TV Prime Video Not Working

There could be several reasons behind Samsung TV Prime Video not working. Here are some of the common ones:

1. Poor Internet Connection

A poor internet connection is one of the most common reasons behind Samsung TV Prime Video not working. If your internet connection is slow, then you may experience buffering or freezing while streaming.

2. Outdated Software

If your Samsung TV’s software is outdated, then it may not be compatible with the latest version of Prime Video, resulting in the app not working.

3. Corrupted App

If the Prime Video app on your Samsung TV is corrupted, then it may not work properly or may not work at all.

How to Fix Samsung TV Prime Video Not Working

Now that you know the possible reasons behind the issue, let’s discuss how to fix Samsung TV Prime Video not working.

1. Check Your Internet Connection

The first thing you should do is check your internet connection. Make sure that your internet speed is fast enough to stream Prime Video. You can check your internet speed by running a speed test on your computer or smartphone.

2. Update Your Samsung TV Software

If your Samsung TV’s software is outdated, then you should update it to the latest version. You can check for software updates by going to the TV’s settings menu.

3. Uninstall and Reinstall the Prime Video App

If the Prime Video app on your Samsung TV is corrupted, then you should uninstall it and reinstall it. To uninstall the app, go to the TV’s settings menu and select Apps. Find the Prime Video app and select Uninstall. To reinstall the app, go to the Samsung app store and search for Prime Video. Download and install the app.

4. Reset Your Samsung TV

If none of the above methods work, then you should try resetting your Samsung TV to its factory settings. To do this, go to the TV’s settings menu and select General. Scroll down and select Reset. Follow the on-screen instructions to reset your TV.

Conclusion

Samsung TV Prime Video not working can be a frustrating issue, but it can be easily fixed by following the methods mentioned above. If you are still facing the issue after trying all these methods, then you should contact Samsung customer support for further assistance. We hope this article helped you in resolving the issue.