Quest 2 Keeps Going Black: How To Troubleshoot The Issue


The Oculus Quest 2 is a popular virtual reality headset that has revolutionized the way people experience games and other forms of entertainment. However, some users have been experiencing a frustrating issue where the device keeps going black during use. This can be especially annoying when you’re in the middle of an intense gaming session or watching a movie. In this article, we’ll go over some tips and tricks to help you troubleshoot and fix the problem.

What Causes the Quest 2 to Go Black?

There are several reasons why your Quest 2 may be going black. It could be due to a software glitch, a hardware issue, or even an overheating problem. Here are some of the most common causes:

Software Issues:

One of the most common reasons for the Quest 2 going black is a software glitch. This could be due to outdated software, corrupted files, or other issues. If you’re experiencing this problem, the first thing you should do is check for any available software updates. You can do this by going to the settings menu and selecting “Software Update.” If there is an update available, download and install it.

Hardware Issues:

Another reason for the Quest 2 going black could be a hardware issue. This could be due to a faulty cable, a loose connection, or a damaged component. If you suspect that this is the case, you should contact Oculus support for further assistance.


The Quest 2 is a powerful device that can generate a lot of heat during use. If the device gets too hot, it may shut down to prevent damage. To avoid this, make sure that you’re using the device in a cool, well-ventilated area. You should also take breaks during long gaming sessions to give the device a chance to cool down.

How to Fix the Quest 2 Going Black Issue

Now that you know some of the most common causes of the Quest 2 going black, let’s look at some ways to fix the problem.

Restart the Device:

The first thing you should try when experiencing this problem is to restart the device. This can sometimes fix software glitches and other issues. To restart the Quest 2, hold down the power button until the device turns off. Then, press the power button again to turn it back on.

Check the Cables:

If restarting the device doesn’t work, the next thing you should do is check the cables. Make sure that they are all properly connected and not damaged in any way. If you’re using an extension cable, try removing it and using the device without it.

Adjust the Settings:

Another thing you could try is adjusting the device settings. Go to the settings menu and select “Device.” From there, you can adjust the brightness, volume, and other settings. You could also try turning off the “Automatic Brightness” feature to see if that helps.

Factory Reset:

If all else fails, you may need to do a factory reset. This will erase all of your data and settings, so make sure to back up any important files before doing this. To do a factory reset, go to the settings menu and select “Device.” Then, select “Factory Reset” and follow the on-screen instructions.


Experiencing the Quest 2 going black can be frustrating, but there are several ways to troubleshoot and fix the problem. By following the tips and tricks outlined in this article, you should be able to get your device working properly again. If you’re still experiencing issues after trying these solutions, don’t hesitate to contact Oculus support for further assistance.