PlayStation 5 (PS5) is Sony’s latest gaming console that was released in November 2020. Since its launch, the PS5 has been a popular choice for gamers due to its advanced hardware and graphics. However, some users have reported encountering an error message that says “PS5 can’t load something went wrong” while playing games or using apps on their console.
What Causes the Error Message?
There are several reasons why you may encounter the error message “PS5 can’t load something went wrong.” Some of the common causes include:
- Corrupted data on the PS5’s hard drive
- Connection issues with the PS5’s network
- Software glitches or bugs
- Hardware malfunctions
How to Fix the Error Message?
If you encounter the error message “PS5 can’t load something went wrong,” there are several steps you can take to troubleshoot and fix the issue:
Step 1: Restart the PS5
The first step you should take is to restart your PS5. Simply press and hold the power button on the console until it turns off. Wait for a few seconds, then press the power button again to turn it back on. This may help to clear any temporary glitches or bugs that may be causing the error message.
Step 2: Check for Updates
Make sure your PS5’s software is up to date. Go to the Settings menu, then select “System Software Update” to check for any available updates. If there is an update, download and install it to see if it resolves the issue.
Step 3: Rebuild the PS5’s Database
If the error message persists, try rebuilding the PS5’s database. This can help to clear any corrupted data on the hard drive that may be causing the issue. To do this, turn off the PS5, then press and hold the power button until you hear two beeps. This will take you to the PS5’s Safe Mode. From here, select “Rebuild Database” and follow the on-screen instructions.
Step 4: Check Your Network Connection
Make sure your PS5 is connected to a stable and reliable network. If you are using a wireless connection, try switching to a wired connection to see if it improves the performance. You can also try resetting your router or modem to see if it resolves the issue.
Step 5: Contact Sony Support
If none of the above steps work, you may need to contact Sony Support for further assistance. They may be able to diagnose the issue and provide a solution.
Encountering the error message “PS5 can’t load something went wrong” can be frustrating, but there are several steps you can take to fix the issue. By following these steps, you can get your PS5 back up and running smoothly and enjoy your favorite games and apps without any interruptions.