If yous would like to submit a warranty claim please follow this procedure and nosotros volition contact you once this service is back operational:
Please complete the warranty claim course here: https://www.chiropedic.cyberspace.au/warranty/warranty-claim-grade/
We will contact y'all within 2 business days to process the warranty claim and book in pick up and delivery dates.
Once candy nosotros volition mail service out to you a plastic mattress purse for yous to pack the mattress into before delivery. When packaging the mattress in the plastic pocketbook please seal the open end with glutinous tape and then it is fully closed.
Before the option upwards date a certificate every bit testify that the mattress has been professionally sanitised and cleaned from a reputable cleaning company must be emailed to us at[email protected]. Failure to do this before the pick up date will result in us cancelling the pick up.
- On the scheduled date of selection up please accept the mattress gear up for pick up, fully packed & sealed in the plastic handbag, at the front door of your bounds ready for our delivery squad to choice up. Due to electric current authorities enforced social distancing rules the delivery team will non get into the bounds and will not help you with moving or packing the mattress if information technology is not ready as per the instructions above.
- On the scheduled engagement of re delivery we volition provide a contactless commitment service were we volition delivery your goods to the front end door of your premise and contact you to advise the appurtenances have been delivered and prepare for yous to take inside.
We apologise for whatsoever inconvenience this may cause and hope for your patience and understanding.
Please find below the General T&C's of the Chiropedic Warranty:
Chiropedic offers a warranty against faulty workmanship and /or faulty materials commencing on the date the mattress and/or base was originally delivered to, or nerveless past the purchaser and is valid simply to the original purchaser of the product as indicated on the original sales invoice. This warranty does non extend to normal clothing and tear, or damage caused past abuse, misuse or negligence. Failure to comply with manufacturer'due south care and maintenance instructions will void your warranty.
CHIROPEDIC WARRANTY Claim PROCESS
For any warranty concerns, questions or claims please complete the warranty claim grade here
WARRANTY CLAIM Class
– For the Health and Safety of our Commitment Team and Manufactory Squad, whatsoever mattress scheduled to be returned to our factory under warranty must be sanitised and cleaned prior to the drove appointment. A certificate as prove that the mattress has been professionally sanitised and cleaned from a reputable cleaning company must be emailed to united states at
prior to any drove beingness booked. Failure to provide this certificate will event in the warranty claim being cancelled.
MATTRESS WARRANTY Data
In addition to the other exclusions stated on this page, Chiropedic specifically excludes from the warranty;
- Small manufacturing irregularities that practice not affect the performance of the bed.
- Comfort issues relating to the customers preferences.
- Fit of manchester items.
- Handles, as handles are non intended to exist used to lift, plow or transport the production.
All mattresses should be rotated on a regular ground. Unmarried sided mattresses need simply to be rotated around 180 degrees. 2 sided mattresses demand to be flipped over and rotated around 180 degrees. Nosotros recommend that a mattress should exist rotated every two weeks in the first month after the buy then done once a calendar month for the elapsing of the warranty period. Failure to rotate your mattress will void the warranty.
During the warranty period, if Chiropedic is satisfied that textile or workmanship is faulty, it will repair or replace the product at its selection. Withal, the warranty menses will non be extended or changed every bit a result of repair or replacement under the terms of this warranty or otherwise. Chiropedic will embrace transport costs arising from repair or replacement nether the terms of this Warranty during the first 12 months of the Warranty period. After 12 months transportation costs are to be met by the purchaser.
Chiropedic reserves the right to substitute material of equal quality on the particular items existence repaired or replaced if identical material is not available at the time of repair or replacement.
Body Impressions, (minor indentations) are normal on the surface of whatsoever new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contours. This does not found a manufacturing fault. On a pillowtop mattress, up to 40mm pinnacle loss is considered normal. On a non pillowtop mattress, up to 30mm pinnacle loss is considered normal.
Base WARRANTY Data
Chiropedic mattresses are suitable for slat bases. There are of import tips to know when considering a slat base to compliment your mattress.
Correct mattress back up is an important element in providing long life for the mattress. Mattresses always follow the profile of whatever they rest on. If placed on whatsoever base of operations that dips downwards, fifty-fifty under the load of one or ii sleepers, the guarantee may be voided. Bases dipping or sagging allow the mattress to sag, causing the peak cover to wrinkle.
Sleepers may experience curl together through inadequate support. Some slat/mesh blazon bases may require a eye rail and a leg to the flooring to foreclose dipping or sagging, particularly in Double, Queen and Male monarch sizes. Timber slats must exist a polish stop to forbid splinter and scuffing damage and be securely fastened to the frame at each terminate. A breathable insulating pad or blanket over the slats is advisable. Slats over 14cm broad may cause mildew past not allowing moisture to evaporate sufficiently. Solid console timber bases must accept sufficient air holes drilled to permit dispersal of wet and forestall mildew. Bases must always be firm, even and supportive.Gaps betwixt uncovered slats must non exceed 10cm, annihilation exceeding this does not ably support the spring system and can void the warranty.
A base that is as well difficult, too soft, not supportive, or restricts air circulation may damage your mattress and void this guarantee.
We recommend a specially designed Chiropedic Bedding base. See Below.
Please Annotation: Curved / Posture / Euro Slat Systems will void your warranty.
The company reserves the right not to handle items for repair if, in its opinion, they have been tampered with or misused past the purchaser beyond reasonable wear or if the product has been physically damaged intentionally or due to blow and/or neglect: including burns, cuts, h2o damage, mould, stains, soiled by claret or urine and if it is unsanitary. Use of a mattress protector is appropriate at all times.
Mattress and base specifications, including advent, may change without notice.
This warranty is in improver to, and non in exchange for, the right of the purchaser conferred by the trade practices act and/or the legislation of any State or Territory.